Frequently Asked Questions

Cards

• How do I send my baby’s photo?
• How do I specify personalisation details for cards?
• Do cards and invitations come with envelopes?
• Are the cards all handmade?
• What size are the cards?

Payment

• How do I place an order and make my payment?
• What if I am unhappy with my purchase?

Delivery

• How much does postage and packaging cost?
• How long does delivery take?
• How are goods sent?

Other

• What if my question still hasn't been answered?

How do I place an order and make my payment?

You can order securely via our website using a credit or debit card or, if you have one, your PayPal account.

We are also pleased to accept payments by telephone using a credit or debit card.

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How do I send my baby photo?

Where possible, please email your photo to us at

Alternatively you can post it to us at

Cardsselect

6 Wheatear Grove

Carnbroe

North Lanarkshire

ML5 4UT

Please send a clear picture of your baby’s head and shoulders.

Do not crop the photo – we will do this for you.

We will crop your photo to a square shape for use on the card or invitation.

Please try to ensure that your baby’s head does not touch the edge of the photo as we need a print bleed.

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How much does postage and packaging cost?

Postage and packaging is free to UK addresses on orders over £36.

Orders of £20 and less will be charged £2.95.

Orders between £20.01 and £35.99 will be charged £3.95.

We can post items internationally and will charge up to a maximum of £15 pounds sterling depending on the country and weight of your parcel. The price will be shown when you have selected your items and proceeded to checkout.

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How long does delivery take?

We normally dispatch orders within two working days of proof confirmation. If our turnaround time is longer, information will be displayed on our home page at the time you when you are ordering.

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How are goods sent?

Our standard service is Royal Mail First Class Recored Delivery.  80% of Royal Mail First Class delivers the next working day but it is not a guaranteed service.  Royal Mail will not pay compensation for loss until fifteen working days after the item has been posted.

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How do I specify personalisation details for cards?

Please use the personalisation fields at box at the checkout.

If you have chosen standard wording for the inside of say, thank you cards or invitations, copy and paste your selection into the box, adding your personal details as appropriate. If you require any help whatsoever, please email us at

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Do cards and invitations come with envelopes?

100gsm standard white envelopes are included with your order. You can upgrade to 120gsm custom-made premium quality envelopes by selecting the tab ‘Upgrade my Envelopes’ on the left hand column of the website. Envelopes are sold in packs of 10.

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Are the cards all handmade?

All personalised cards and invitations are produced individually to the highest crafting standards. We implement vigorous quality control.

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What size are the cards?

Our standard card size is A6 when folded, which is a quarter of A4. Flatcards are also A6 size.

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What if I am unhappy with my purchase?

Simply return your goods to us within 7 days and we will issue a full refund. In the case of personalised items, we don't accept returns or issue refunds or exchanges unless we have made an error with your order. You will see a proof prior to all your cards being printed to verify that everything is okay, before we go ahead.

While at this proof stage, you can make amendments to your order or cancel your order and receive a full refund.

Obviously, your statutory rights are not affected.

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What if my question still hasn't been answered?

In this case, please contact us either using the form on the Contact Us page or via emailing us at . We will respond within one working day, but often sooner

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