We despatch items First Class Royal Mail Recorded Delivery as standard and this costs £3.95 per order. We also offer Royal Mail Special Delivery for an additional £4, so £7.95 in total. This guarantees you receive your parcel the day after despatch.
We can post items internationally and will charge up to a maximum of £15 pounds sterling depending on the country and weight of your parcel. The price will be shown when you have selected your items and proceeded to checkout.
We normally dispatch orders within two working days of proof confirmation. If our turnaround time is longer, information will be displayed on our home page at the time you when you are ordering.
Our standard service is Royal Mail First Class Recorded Delivery. 80% of Royal Mail First Class delivers the next working day but it is not a guaranteed service. Royal Mail will not pay compensation for loss until fifteen working days after the item has been posted.
If you need your goods extremely quickly you can upgrade to Special Delivery at the additional cost of £4.00, so £7.95 in total, to ensure you receive your order the next day after despatch.
How do I specify personalisation details for cards? Please use the personalisation fields at box at the checkout.
If you have chosen standard wording for the inside of say, thank you cards or invitations, copy and paste your selection into the box, adding your personal details as appropriate. If you require any help whatsoever, please email us at
100gsm standard white peel and seal envelopes are included with most cards unless otherwise stated. You can upgrade to 120gsm custom-made premium quality coloured envelopes by selecting the tab ‘Upgrade my Envelopes’ on the left hand column of the website. Envelopes are sold in packs of 10.
Simply return your goods to us within 7 days and we will issue a full refund. In the case of personalised items, we don't accept returns or issue refunds or exchanges unless we have made an error with your order. You will see a proof prior to all your cards being printed to verify that everything is okay, before we go ahead.
While at this proof stage, you can make amendments to your order or cancel your order and receive a full refund.
Obviously, your statutory rights are not affected.
What if my question still hasn't been answered? In this case, please contact us either using the form on the Contact Us page or via emailing us at
. We will respond within one working day, but often sooner
